On Systems can fill the role of CIO (Chief Information Officer) providing all of these roles through strategic planning, aligning business processes with IT, review and maintenance of critical IT infrastructure, vendor management, and technology steering. On Systems primary focus is advising you on how best to use information technology to meet your business objectives. Strategic planning is the cornerstone of our managed services model. We will help you develop a systematic process, define direction, and help you allocate resources to achieve your long term business goals. As your trusted advisor it is key that we are involved in all aspects of IT purchases, changes in infrastructure, new services, and vendor coordination.
The frontline of customer service. With our Managed IT Services you have access to 24/7 Helpdesk via web, phone, and email to keep your employees productive. Our IT Helpdesk provides ticket submission so your organization can submit and track a trouble ticket. Our Helpdesk provides prompt, knowledgeable, courteous desktop computing support services over the phone or via remote support. Our ticketing system ensures that clients have a reliable and central method to report issues allowing On Systems to efficiently manage and track issues as they arise.
On Systems will help your organization establish, review and improve information security programs and policies, based upon industry best practices. We review and maintain security standards, develop information security policies and review networks by performing an internal audit. On Systems delivers policy and procedural enforcement for clients that are required to adhere to regulatory security compliances such as PCI-DSS or HIPAA.
When business is disrupted productivity stops and can result in lost revenue and potentially extra expenses. Restoration of these services in a timely manner requires planning. Business Continuity Analysis (BCA) is an internal audit for ensuring operations in the event of emergency situations such as natural or man-made disaster or crime. We develop a suitable Disaster Recovery Plan (DRP) which is a documented set of procedures to recover and protect a business IT infrastructure in the event of a disaster.
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